Frequently Asked Questions

How do I sign up for Alerts?

To sign up for alerts you'll need to have access to North Peace Savings online banking:

  1. Login to Online Banking.
  2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
  3. Select Register for Alerts.
  4. Add a mobile phone number or email address where you would like to receive your alerts.
  5. Select the alerts you would like to receive.

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How do I change which alerts I receive?

To change the type of alerts you receive, just follow these steps:

  1. Log in to North Peace Savings online banking.
  2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
  3. Select Manage Alerts.
  4. Click on the alert name, and then "Add", or "Delete" depending on which you would like to do.

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Can I use text message commands for Alerts?

You don’t need to use any text message commands to set up alerts through North Peace Savings online banking. You simply choose ahead of time what alerts you’d like to receive and we’ll text or email you if any of those account activities occur.

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When will I receive my Alerts?

Mobile alerts will be sent soon after the activity takes place in your account. Delivery of the alerts will vary depending on your carrier.

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When I signed up for Alerts, why did I receive a text message asking me to "subscribe" to a service?

If you're a Rogers or Fido customer, you may be asked to subscribe to an email-to-text service to avoid having to text 'read' each time you want to view your Alerts on your mobile phone. There may be a fee for this service, so please contact your carrier for more details on their email-to-text plans.

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I have changed mobile phone carriers, changed phone numbers and/or my email address. Will I still receive my alerts?

No. You’ll need to re-register your new number, mobile carrier and/or email address through North Peace Savings online banking.

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What if I want to stop receiving Alerts?

To stop receiving all alerts:

  1. Log in to North Peace Savings online banking.
  2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
  3. Click on Manage Alerts Contacts and Mobile Nicknames and delete your contact details (your mobile phone number or email address) to stop all of your alerts.


To stop receiving some alerts:

  1. Log in to North Peace Savings online banking.
  2. Select Messages and Alerts from the left-hand Shortcuts navigation bar.
  3. Click on Manage Alerts and select only the alerts you’d like to stop receiving.
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