Press Releases

Message From The CEO: COVID-19


Dear Member,

In the past few weeks, we’ve witnessed the ever changing social and economic impact of COVID‑19 here, locally, and around the world.  As we work hard to balance being here for you, while keeping our Members and staff safe, we notice that you are doing your part too. Thank you!

We see responsible business owners who are not only making tough decisions to keep our residents safe, but also going out of their way to ensure EVERYONE gets the supplies they need.  We see our communities responding with a resounding “YES” when our province asks them to  take only what they need, social distance themselves and self-isolate where possible to help flatten the curve.  We see countless members of our communities offering what they can to make self-isolation and social distancing as pleasant as possible.  Passionate residents are offering everything from online fitness classes, to live stream concerts, to hanging paper hearts in their windows (so children can play eye spy from the safety of a vehicle).  We are so proud to be part of the amazing communities we serve, we are blown away by your kindness, your cooperative spirit and your creativity!

What we’re doing:

We are working out the details of payment relief for members whose income has been impacted by COVID-19. Once we know the full extent of the program, we will communicate more. Thank you for your patience in this unprecedented time.

As COVID-19 continues to spread in Canada and around the world, we are monitoring the situation and doing our part to keep our Members and staff safe.  To see the specific and up to date actions we are taking in response to COVID-19, please visit: npscu.ca/Personal/About-Us/Whats-New/Alerts/

At this time, we request that you try to limit attending our branches and only do so for urgent needs.  You can rest assure that we are taking additional measures to ensure the cleanliness of our work surfaces, door handles, chairs, desks, teller wickets and waiting areas.  However minimizing live interactions and contact remains one of the most effective preventative measures.

We understand how important it is for you to have access to your funds and financial information in these uncertain times. That is why we provide various ways for you to do your banking:

Everyday Banking Options

  • Online Banking
    Using your personal computer or mobile device, check your balances, pay your bills, transfer money, deposit cheques remotely and review your statement 24 hours per day at your own convenience.
  • ATM
    Our ATM’s provide you quick access to cash 24/7
  • Face 2 Face Video Banking
    Our Face 2 Face Banking Machines in Fort St. John and Hudson’s Hope offer extended hours 7 am to 7 pm. 6 days per week. In Dawson Creek we offer extended hours 7 am to 5 pm
  • Call Us
    While we are experiencing a higher volume of calls and response times may be longer than expected, we are committed to providing the best service possible: 1-877-787-0361
  • Branch Services
    As we continue to respond to the current COVID-19 Pandemic, we will continue to support members but will hold all appointments in all branches through pre-booked digital methods. We have a number of channels available to serve you. Telephone, Business Skype / Virtual and also Face2Face video banking.
    • Our branches in Fort St. John and Fort Nelson are open their normal hours, Monday to Friday. Fort St. John branch will now be closed on Saturdays.
    • Our Hudson’s Hope and Dawson Creek branches remain open for ATM and Face2Face video banking.


Thank you for doing your part to take care of yourself and others in these challenging circumstances. I also want to acknowledge and thank our amazing staff for working so hard to keep you safe and take care of your financial needs in these difficult times.

Most importantly, I want you to know that we are here and remain committed to working with our Members during this unprecedented time.

Sincerely,

Mitchel Chilcott
Chief Executive Officer